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Frequently asked questions
Go to Orders from the bottom navigation. Tap any order to see its current status, delivery updates, and your order PIN.
Most orders within Bangalore are delivered within 2-4 hours. Bulk orders (500+ kg) may take up to 24 hours depending on availability.
Open the order from your Orders page and tap Cancel. Orders can only be cancelled before the seller accepts them. Once accepted, contact support.
We accept UPI, debit/credit cards, and net banking via Razorpay. Payment is collected at checkout. GST invoice is generated automatically.
Report the issue within 24 hours of delivery from the order detail page. Take photos of the damage. We will arrange a replacement, or a refund — initiated right away and reaching your bank in 2-5 working days.
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Have an account?
Log in and open Account → Help & support to submit a ticket tied to a specific order.