Legal
Welcome to ConstructCo ("we," "our," "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, mobile application, and services (collectively, the "Platform"). By using our Platform, you ("you," "user," "buyer," "seller," or "vendor") agree to comply with these Terms. If you do not agree, you must discontinue use of the Platform. This Policy applies to all Buyers, Sellers, Service Providers, and Delivery Partners. Certain sections may not be relevant to your role.
You must be at least 18 years of age to use our services. You agree to provide accurate, complete, and up-to-date information during registration and transactions. You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.
Authentication is OTP-based. You must not share OTP codes with any third party. One email address may only be associated with one account. If an account is deleted, the associated email address cannot be reused for a new account (see Section 10 on Termination). You may register as a Buyer, Seller, Delivery Partner, or Service Provider. Each role has specific onboarding requirements as described in Section 2A. Logged-out users may browse products and Seller Shops using location-based access (via GPS or manual pin code entry) but must create an account and log in to place orders, contact Sellers, request services, or access transaction history.
ConstructCo is an intermediary platform that connects buyers and sellers of construction materials and services through our freelancing fleet of delivery partners or third party/company delivery partners. We do not directly sell construction materials; all transactions are between buyers and sellers/vendors. We may provide additional services such as logistics, delivery staff, order tracking, and payment processing support.
All orders placed are subject to acceptance and availability. Payments must be completed and verified before processing an order. By providing payment information, you authorize ConstructCo and its payment partners to process transactions securely. We do not store your full payment details — only essential data for transaction verification and compliance is retained.
Cancellation and refund requests will be handled in accordance with our Cancellation & Refund Policy, available on the Platform. Certain products and services may be non-refundable; such cases will be clearly indicated. Refunds, if applicable, will be processed within a reasonable timeframe through the original payment method (or alternative methods if necessary).
You agree not to: engage in fraudulent, illegal, or harmful activities; misuse the Platform or interfere with its functionality; post false, misleading, or defamatory content. Any defamatory content without mediation/arbitration or settlement will not be tolerated and is liable for legal action. Vendors and sellers must provide valid business and government identification (e.g., GST details, KYC documents, bank details). Users must cooperate with law enforcement if required under applicable laws.
Users must not create multiple accounts or use another User's account without authorization. Users must not attempt to circumvent the Platform by arranging direct transactions with Sellers, Delivery Partners, or Service Providers contacted through the Platform. Delivery Partners must comply with all traffic and transport regulations while performing deliveries. Sellers must maintain accurate operational status (open/closed, hours, availability) — repeatedly accepting orders while unable to fulfill them may result in performance penalties (see Section 7A).
If content posted by a User is flagged as potentially false, misleading, or defamatory, ConstructCo will review the flagged content, notify the User who posted it, and may remove the content pending resolution. Users may appeal content removal decisions via the dispute resolution process in Section 12. Repeated violations may result in account suspension or termination.
All intellectual property on the Platform, including text, graphics, logos, and software, is owned by ConstructCo. You may not copy, modify, distribute, or reproduce our content without written consent.
Sellers retain ownership of product photos, descriptions, and brand content they upload to the Platform. By uploading content, Sellers grant ConstructCo a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute such content for operating the marketplace, marketing the Platform, and promoting products listed on the Platform. This licence survives for the duration of the Seller's account and for 12 months after account deletion or product removal, to allow for reasonable wind-down of marketing materials. Sellers may request removal of their content from marketing materials by contacting support — ConstructCo will use reasonable efforts to comply within 30 days.
Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, store, and process your data. By using the Platform, you consent to the data practices outlined in our Privacy Policy.
ConstructCo tracks the number of Seller-initiated order cancellations per Seller Shop. Excessive Seller cancellations may result in: mandatory review at 5 cancellations within a 20-order window; temporary reduction in search visibility/ranking; temporary suspension of the Seller Shop; or permanent removal from the Platform for repeated violations. Product listings may be edited, individually flagged, and removed if found to be visually unappealing, inaccurate, misleading, or in violation of these Terms. Products with persistent out-of-stock status may be deprioritized in search results. Sellers flagged for suspension or removal will be notified with the specific reason and given an opportunity to respond before permanent action is taken, and may appeal through the dispute resolution process in Section 12.
Your data is primarily stored and processed on servers located in Germany (European Union), hosted by Netcup GmbH. Germany is subject to the EU General Data Protection Regulation (GDPR), which provides robust data protection standards. All data transferred to and stored on these servers is encrypted in transit (TLS) and at rest. Other service providers listed in Section 3A may also process limited personal data outside India. By using ConstructCo, you consent to these cross-border transfers.
We may use third-party services such as analytics providers, payment gateways, delivery partners, and marketing firms. By using the Platform, you consent to the sharing of necessary information with these partners as described in the Privacy Policy.
The Platform relies on third-party service providers in the following categories, each receiving only the data necessary for its function: payments & payouts (e.g. Razorpay); identity/KYC verification (Aadhaar, GSTIN, driving licence, vehicle registration); messaging & notifications (e.g. WhatsApp) and push notifications; maps, address lookup, and routing; cloud hosting, content delivery, and security. These providers are governed by their own terms and privacy policies. ConstructCo is not responsible for third-party service availability, performance, or data practices beyond what is within our control.
ConstructCo acts as an intermediary and is not responsible for the quality, safety, legality, or delivery of goods sold by vendors. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Platform. You agree to indemnify and hold harmless ConstructCo, its employees, and affiliates from any claims or disputes arising out of your use of the Platform.
ConstructCo is not liable for the quality, outcomes, or timeliness of services provided by Service Providers facilitated through the services marketplace. ConstructCo's maximum aggregate liability for any claim arising from or related to the Platform is limited to the value of the specific transaction giving rise to the claim. ConstructCo is not liable for delivery delays, SLA breaches, or failed deliveries, though the Platform monitors these metrics for service improvement.
ConstructCo retains certain user information even after an account is deleted — specifically data interconnected with other users' information, such as order details and invoices. For example, if a Buyer deletes their account, Sellers retain access to the Buyer's name, email, order dates, and purchase history to ensure transparency and accurate record-keeping for completed transactions; conversely, if a Seller deletes their account, Buyers can continue viewing the Seller's shop name and order invoices associated with their orders.
This limited retention is essential for legal purposes, including compliance with applicable laws that mandate preserving business records for a minimum period. It also maintains transparency between users by upholding the integrity of transactional histories, fostering trust and accountability in the Platform's operations. Additionally, these records support security measures such as resolving disputes, preventing fraud, and enabling safety protocols during investigations or legal obligations. ConstructCo protects user privacy while meeting regulatory and operational obligations. Deleted account emails cannot be reused to create a new account.
Users may delete their account at any time via account settings in the app, confirming deletion by entering the OTP sent to their registered phone number via WhatsApp (the Platform uses OTP-based authentication; it does not use passwords). Upon deletion, the account is deactivated (soft-deleted) and marked with a deletion timestamp; personal data is progressively anonymized, subject to the retention requirements below. Transaction, order, and invoice data (including GST filings, TCS records) is retained for a minimum of 6 years as required under Indian tax law. KYC documents (Sellers, Delivery Partners, Service Providers) are retained for 6 years post-deletion for fraud prevention and legal compliance. Delivery tracking data is retained for 2 years for dispute resolution. Personal data not required for the above purposes is anonymized within 90 days of account deletion.
ConstructCo may suspend or terminate accounts for: violation of these Terms; fraudulent activity or suspected fraud; excessive Seller cancellations exceeding defined performance thresholds (see Section 7A); excessive Buyer return rates (5 orders within a 20-order window); provision of false KYC or business documents; or non-compliance with applicable laws. Users will be notified of the reason for suspension/termination and may appeal via the dispute resolution process in Section 12. During suspension, access to the Platform is restricted but data is retained. Permanent termination follows the same data retention rules as voluntary deletion.
ConstructCo may update these Terms from time to time. Any changes will be posted on the Platform, and continued use will signify acceptance of the updated Terms. Material changes will be communicated via Platform notification. Pending orders and active transactions at the time of a Terms update will be governed by the Terms version in effect at the time the order was placed.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to mediation/arbitration in the city of Bangalore, in the state of Karnataka. Any legal disputes taken further shall be in the jurisdiction/courts of Bangalore, Karnataka.
All disputes should first be raised via the in-app support system: Level 1, Customer Support (initial response within 24 hours); Level 2, Supervisor Review (escalated if Level 1 does not resolve within 48 hours); Level 3, Management Review (escalated if Level 2 does not resolve within 7 days). If internal resolution and mediation are unsuccessful, disputes shall be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator mutually agreed upon by both parties (if no agreement is reached within 15 days, the arbitrator shall be appointed in accordance with the Act). The seat of arbitration shall be Bangalore, Karnataka, and the language of arbitration shall be English. Each party shall bear its own costs unless the arbitrator directs otherwise. Nothing in these Terms limits your right to approach consumer forums under the Consumer Protection Act, 2019, or exercise statutory rights under applicable Indian law.
These Terms comply with applicable Indian laws including the Consumer Protection Act, 2019; the Consumer Protection (E-Commerce) Rules, 2020; the Digital Personal Data Protection Act, 2023; the Information Technology Act, 2000; the GST Act (CGST, SGST, IGST Acts); and applicable RBI guidelines for digital payments.
ConstructCo sends push notifications and WhatsApp messages for essential service communications including OTP/login, order confirmations, Delivery Partner assignment, delivery tracking updates, payment confirmations, cancellation notices, and support responses. These cannot be opted out of while using the Platform.
Promotional notifications (offers, new features, marketing) require separate opt-in consent as required under the DPDP Act, 2023. You may opt out at any time via device settings or in-app notification preferences without affecting your use of the Platform.
Neither ConstructCo nor any User shall be liable for failure to perform obligations under these Terms if such failure results from events beyond reasonable control, including: natural disasters, pandemics, epidemics, or acts of God; government actions, regulations, curfews, lockdowns, or restrictions; labour strikes, transportation disruptions, or supply chain failures; Platform infrastructure outages including server downtime, payment gateway failures, or failures of third-party service providers; and cyberattacks, data breaches, or security incidents beyond reasonable preventive measures. During force majeure events, affected obligations are suspended for the duration of the event. ConstructCo will notify Users of material disruptions via Platform notifications and/or email.
If you have any questions or concerns regarding these Terms, please contact us:
General Support / Legal: [email protected]
Grievance Officer: Aryan Dikshit
Phone: +91 84311 85699
Business Hours: 10am–6pm IST, Monday to Saturday
Registered Address: 92/A, 1st Cross, Kathriguppe, Banashankari 3rd Stage, Bangalore – 560085
Sellers may purchase "boosts" to promote their shop, a category, or specific products for a fixed duration. Boost pricing and duration are shown before purchase and paid via Razorpay. Boosting increases the placement/visibility of a Seller's listings within Buyer search and browse results (shown as sponsored/promoted); it does not alter product prices. Advertising/boost purchases are digital services and are non-refundable once active (see the Cancellation & Refund Policy). ConstructCo may decline, pause, or remove boosted content that violates these Terms or content standards.