Under Rule 4 of the Consumer Protection (E-Commerce) Rules 2020, ConstructCo appoints a Grievance Officer to address consumer complaints. The officer will acknowledge your complaint within 48 hours and resolve it within 30 days from the date of receipt.
Email the Grievance Officer with your order ID, a description of the complaint, and any supporting documents.
You will receive an acknowledgement within 48 hours of filing.
Your complaint will be resolved within 30 days from the date of receipt.